AI Powered Customer Support
We aim to streamline the customer support process for small to medium size businesses. By leveraging AI to generate responses, manage inbound emails, and escalate tickets for human review when necessary, saving your company's valuable time.
Assist Customers Faster
Streamline Support
Support can be tedious and time consuming. Let AI handle the busywork. With Fuse SMB, you can focus on what matters most while offloading customer support to our AI system.
- AI Review
- All customer support requests will be reviewed by AI first before Human Review is ever considered. Support staff will only be needed if a ticket is esclated.
- Minimal Interaction Needed
- Your company's support staff will only be needed if answers can't be found in your knowledge base, or an escalation keyword set by your company is triggered
- ROI
- The less time your staff spend answering support requests, the more time they can spends focusing on strengthening operations and growing your business.
Minimize Time Loss and Potential Costs While Boosting Productivity.
Stop wasting time and labor on repetative support responses. Let AI handle the simple stuff, so your team can focus on what matters most.
Streamlined Setup
Offload support duties in minutes
Our setup process is designed to get you up and running quickly. In just a few simple steps, you can start automating your customer support and focus on what matters most – growing your business.
- Step 1: Create Account
- Create an account for your organization and add your team members.
- Step 2: Add Your Knowledge Base
- Add your documentation and FAQs to the knowledge base that our AI can learn from.
- Step 3: Escalation Keywords
- List any keywords you want to trigger a manual review, for example: 'human', 'legal'.
- Step 4: Display Your Email
- Add your new support email address anywhere your customers need to see it.
Q&A
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Contact sales
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Sales support
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Bug reports
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Technical support
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